If for any reason you are not completely satisfied with your purchase, you may return the products by mail for replacement or refund (less postage costs) within 7 days of receiving the goods. Please contact us by email on info@silverstarcrafts.com.au or by phone on 0401 736 391 within the 7 days and before your return the goods, so that we can resolve any problems. If you do not contact us within 7 days of delivery, this means you agree that the goods were received without any faults or problems.
This refund policy does not apply to goods which have been used or damaged after delivery.
All products must be returned in their original packaging and condition. All return postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post. You assume any risk of lost, theft or damaged goods during transit & advise that you take out tracking and/or insurance with your postal carrier. SilverStarCrafts will not be responsible for lost or damaged parcels in transit if you choose not to insure.
Please allow plenty of time to receive your order, particularly if you live in a remote area. Delivery times can be up to 15 working days, sometimes more. Tracking numbers are supplied by SilverStarCrafts and can be used to track your order. If you require a refund as your order was not received in time for your event you will need to return the items in full at your expense. Once we have counted and inspected the order we will issue a refund.
