Terms and Conditions

Website

We hope you have found our web site to be useful, informative and helpful. When buying our products and services you are agreeing to our Terms and Conditions. These may be updated from time to time and will be updated on our website. Please check the website for updates. If you don’t agree, please do not use the site.

Postage and Shipping

Orders can be collected from Sutherland, NSW, (small orders only) by appointment only. All other orders are posted via Australia Post with tracking numbers. If you order hasn’t arrived in the expected time please let us know and we will track your order via the Australia Post website.

http://auspost.com.au/parcels-mail/pricing-and-postage-guides.html

We aim to post all orders within 2 full working days from when payment is received. If a delay occurs we will contact you.

Orders will be posted after payment has been received. Please note consignment orders and some organisations with purchase order numbers, the goods may be posted or released prior to payment at our discretion.

Refund and Returns

We will accept returns if your item is faulty or is not as described, and we will exchange the item or refund. We don’t refund or accept returns for change of mind. All returns are subject to us receiving the item back within 7 days of purchase with proof of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please email us at info@silverstarcrafts.com.au and we will provide you with return address details.

And also include the following information:

  • Your invoice number
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Your Personal information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We e-mail out from time to time with product information and offering services, your email address may be added to this list. Please note you can be asked to be removed from this at any time.

If you choose to follow the links on our website like Facebook, Australia Post and Paypal, we do everything we can to protect your information but it is your responsibility to refer and agree to their Terms and Conditions as shown on their websites.